N4 enforces only the business tasks that you include in your gate configuration. If a business task is excluded from the gate configuration, N4 does not execute that business task.
To include or exclude business tasks:
Select the business task or business tasks you wish to include or exclude.
The Excluded business tasks are gray in color, and the Included business tasks are green in color.
Press and hold the Shift key as you select adjoining values and Ctrl key as you select non-adjoining values in the list.
Click Actions.
Select:
Include Business Task: To include the selected business tasks
Exclude Business Task: To exclude the selected business tasks
Include Dispatch Business Task: To include the selected business task when associating a transaction appointment with a truck visit appointment.
Exclude Dispatch Business Task: To exclude the selected business task when associating a transaction appointment with a truck visit appointment.